Governance
Structure and Governance
C25
Is the housing provider registered with the national regulator of social housing?
Yes
C26
What is the housing provider's most recent regulatory grading/status?
G1/V2
C27
Which Code of Governance does the housing provider follow, if any?
NHF 2020 (the current code)
C28
Is the housing provider a Not-For-Profit?
Yes
C29
Explain how the housing provider’s board manages ESG risks.
There is no dedicated ESG risk on our strategic risk register, but sustainability elements are covered by SR5: "Failure to adequately invest and make homes safe and sustainable for the diverse needs of our customers, whilst meeting Decent Homes and other agreed standards." and governance elements covered by SR10: "Failure to meet regulatory requirements, including the new consumer standards".
C30
Has the housing provider been subject to any adverse regulatory findings in the last 12 months (data protection breaches, bribery, money laundering, HSE breaches etc.) - that resulted in enforcement or other equivalent action?
No. We had a Housing Ombudsman investigation in 2025; however this did not result in any enforcement action.
Board and Trustees
C31
How does the housing provider ensure it gets input from a diverse range of people, into the governance processes?
How does the housing provider ensure it gets input from a diverse range of people, into the governance processes? Does the housing provider consider resident voice at the board and senior management level?
Resident voice is at the heart of our governance and decision making, with a resident on our Board, and four residents on our Customer Experience Committee – a direct committee of the Board. This is supported by our Customer Excellence Panel and wider engagement (detailed in C21).
Board agendas are designed to ensure that customer voices are heard at meetings.
Does the housing provider have policies that incorporate Equality, Diversity and Inclusion (EDI) into the recruitment and selection of board members and senior management?
The Rooney Rule is written into our Board recruitment policy and is applied to all Board member recruitment.
We have an annual board appraisal process and skills audit, which includes an EDI survey. Recruitment and succession planning for Board is informed by this information. Our Board is currently gender balanced.
We use a variety of different recruitment channels to attract diverse candidates, including our careers site, LinkedIn, Indeed, Glassdoor, Adzuna and Jobs Go Public.
We are looking to expand this to additional sites specifically aimed at underrepresented groups, like BAME jobs, Women in Social Housing, Diversify, and Evenbreak.
C32
What % of the housing provider's Board have turned over in the last two years?
Board
SMT
C33
Number of board members on the housing provider's Audit Committee with recent and relevant financial experience.
C34
What % of the housing provider's board are non-executive directors?
C35
Has a succession plan been provided to the housing provider's board in the last 12 months?
No – but a succession plan is being presented to the Board in September 2025.
C36
For how many years has the housing provider’s current external audit partner been responsible for auditing the accounts?
C37
When was the last independently-run, board-effectiveness review?
2025
C38
How does the housing provider handle conflicts of interest at the board?
We have a register of Board member interest which is published on our website. Any additional arising interests or conflicts are declared at the beginning of each meeting. This is set out in Standing Orders.
Staff Wellbeing
C39
Does the housing provider pay the Real Living Wage?
Yes
C40
What is the housing provider's median gender pay gap?
At 1 April 2024
Male Median = £40,265.88
Female Median = £37,500
Median Gender Pay Gap is 6.9%
C41
What is the housing provider's CEO:median-worker pay ratio?
At 1 April 2024
CEO:Median-worker pay ratio = 4.57 : 1
C42
How is the housing provider ensuring equality, diversity and inclusion (EDI) is promoted across its staff?
- Equality, Diversity and Inclusion (ED&I) Steering Group and action plan
- ED&I Policy in place
- Equality Impact Assessments (EIAs) conducted
- ED&I data collection survey for colleagues
- ED&I Data is collected at recruitment stage and added to the HR system. In June & July 2025 a colleagues data collection survey has been launched to improve our data held in the HR system
- Training: Diversity and Inclusion: Engaging with Others eLearning (30 minutes). Mandatory for all staff. Refreshed every 2 years
C43
How does the housing provider support the physical and mental health of its staff?
- Trained Mental Health First Aiders
- WEcare Employee Assistance Programme
- Wellbeing Staff Network group
- Recognising Mental health days and events
- Wandle Extras - Wellbeing Centre for content and videos for physical and mental health and financial wellbeing
- Buy and sell annual leave
C44
How does the housing provider support the professional development of its staff?
- Paid professional membership
- Course Sponsorship Scheme
- Training request process
- Mentoring Scheme
- Coaching support for managers
- Core compliance course and role specific training
- Onboarding plans
- Annual training needs analysis
Supply chain
C46
How is social value creation considered when the housing provider is procuring goods and services? What measures are in place to monitor the delivery of this Social Value?
We prompt Contract Managers/Leads to consider this in training, templated documents and approval processes, but we do not have a set policy on this relating to procurement/contracts. Where applicable, we include within the specification, contract, KPIs and then award criteria as relevant.
C47
How is sustainability considered when the housing provider is procuring goods and services? What measures are in place to monitor the sustainability of the supply chain when procuring goods and services?
We prompt Contract Managers/Leads to consider this in training, templated documents and approval processes, but we do not have a set policy on this relating to procurement/contracts. Where applicable, we include within the specification, contract, KPIs and then award criteria as relevant.
